Terms of Service — StaffWave

1. Agreement to Terms

By accessing or using the StaffWave platform at staffwave.ai, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the platform. These terms constitute a legally binding agreement between you and StaffWave.

We encourage you to read these terms carefully before using our services.

2. About StaffWave

StaffWave is an AI Employee platform designed for local businesses. We provide AI-powered automation tools — including the AI Receptionist, AI Reputation Specialist, AI Sales Assistant, AI Data Analyst, AI Inside Salesperson, AI Support Agent, AI Social Media Manager, AI SEO Expert, and AI Sales Specialist — that help businesses automate tasks such as answering calls, managing reviews, qualifying leads, and supporting customers.

AI Employees are automation tools designed to assist your business operations. They are not replacements for professional judgment, licensed expertise, or human decision-making. Business owners retain full responsibility for their operations, customer relationships, compliance obligations, and all decisions made in connection with their business.

3. Eligibility and Account Use

To use StaffWave, you must:

Be at least 18 years of age
Have the legal authority to bind your organization to these terms
Provide accurate and complete information during registration
Maintain the security of your account credentials

You are responsible for all activity that occurs under your account. If you become aware of any unauthorized use, you must notify us immediately at hello@staffwave.ai.

4. Client Data and Privacy

Your business data — including FAQs, service descriptions, brand guidelines, staff information, and business hours — is used solely to configure and operate your AI Employees. StaffWave does not:

Share your business data with other customers or unrelated third parties
Use your data to train AI models for other customers
Sell your data to advertisers or data brokers

Your data remains yours. We act as a service provider processing your data on your behalf to deliver the AI Employee services you have subscribed to. For full details on how we handle information, please review our Privacy Policy.

5. Subscription and Payment

StaffWave offers monthly and annual billing plans. Your subscription begins on the date you sign up and renews automatically at the end of each billing cycle unless cancelled.
All fees are non-refundable except as required by applicable law. Partial-month usage is not prorated upon cancellation.
StaffWave reserves the right to modify pricing. We will provide at least 30 days written notice before any price change takes effect. Continued use of the platform after a price change constitutes acceptance of the new pricing.
Failure to pay may result in suspension or termination of your account and AI Employee services.

6. Acceptable Use

You agree not to use the StaffWave platform to:

Engage in any illegal, fraudulent, or harmful activity
Impersonate any person, business, or entity
Send unsolicited messages (spam) through AI Employee channels
Attempt to reverse engineer, decompile, or disassemble the StaffWave platform or any of its components
Interfere with or disrupt the platform's infrastructure or other users' access
Upload malicious code, viruses, or any content designed to harm the platform
Use the platform in a manner that violates any applicable law or regulation

StaffWave reserves the right to suspend or terminate accounts that violate these terms without prior notice.

7. Intellectual Property

StaffWave owns all rights, title, and interest in the StaffWave platform, including its software, design, AI models, documentation, trademarks, and all related intellectual property. Nothing in these terms grants you ownership of any part of the platform.

You retain full ownership of your business data. By uploading data to StaffWave, you grant us a limited, non-exclusive license to use that data solely for the purpose of providing and improving the AI Employee services you have subscribed to.

8. Disclaimers

THE STAFFWAVE PLATFORM AND ALL AI EMPLOYEE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

StaffWave does not guarantee specific business outcomes, revenue increases, lead volume, review counts, or any particular results from the use of AI Employees. Results vary based on your industry, market, business operations, and many other factors outside our control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STAFFWAVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

STAFFWAVE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES YOU HAVE PAID TO STAFFWAVE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless StaffWave, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the StaffWave platform
Your violation of these Terms of Service
Your violation of any applicable law or regulation
Any content or data you provide to or through the platform
Any dispute between you and your end customers related to AI Employee interactions

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these terms or the StaffWave platform shall be resolved through binding arbitration administered in the State of New York, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys' fees in connection with any arbitration proceeding.

You agree that any arbitration shall be conducted on an individual basis and not as a class action or other representative proceeding.

12. Modifications

StaffWave reserves the right to modify these Terms of Service at any time. When we make material changes, we will update the "Effective Date" at the top of this page and notify you via email or through the StaffWave platform.

Your continued use of the platform after any modifications constitutes acceptance of the updated terms. If you do not agree to the modified terms, you must stop using the platform and cancel your subscription.

13. Contact

If you have questions or concerns about these Terms of Service, please contact us:

StaffWave
Email: hello@staffwave.ai
Website: staffwave.ai